What
This article explains how to troubleshoot an error when trying to shortlist Candidates.
(See article KA-01173 for details on how to shortlist a Candidate.)
Where
Home > Contacts > Select your View > Click into a Candidate record> Click the As a Candidate tab > Select a Shortlist record > Progress Candidate
How
After having followed the route above, sometimes the following error message has been known to appear:
Service failed: error
The error message can also sometimes appear when trying to Submit a Candidate or Accept Job Offer.
The error points to a local IT issue with the user's machine - some common things to try to help troubleshoot the issue:
1. Clearing the machine's web-browser's cache via the browser settings.
2. Check that Pop-ups are enabled in the browser's settings, as the action is essentially a pop-up window, so needs enabling.
3. Try the same action with the browser's Private/Incognito mode - does the same error appear?
4. Try changing the network that you are connected to - does the behaviour changed at all?
5. Check for any Extensions on your browser that could be causing this issue - try disabling them and try again.
6. Try a different web browser - Google Chrome is recommended.
If no luck with any of the above...
Try a different machine. Log into a different machine and try the same action.
If this works then the machine itself is the cause of the issue. A new/different machine will be needed which you can request from your local IT team.
If nothing at all seems to resolve the issue, then please contact Mercury Support who will be happy to help.