What
If you find that outgoing emails are not sending, then this could be due to some kind of change on the user's account settings. It is important to note that any old emails that were previously sent but did not reach the recipients, will be automatically re-sent after the above instructions have been completed, therefore, prior to carrying out the following steps, users will need to delete any previous failed emails that are not required to be sent out.
NOTE: The instructions in this article can only be carried out by your organisation's System Administrator.
Where
Home > Settings > Advanced Settings > Email Configuration > Mailboxes
How
1. Change the view to All Mailboxes and find the affected user. The user's mailbox may appear as Not Run or Failure:
3. To fix:
- Select the blue tick-box of the user(s).
- Select Approve Email
- Then select Test & Enable Mailboxes
NOTE: It can sometimes take around 5 minutes for the status to update.
4. Statuses will then update to Success: