What
This article describes how to increase the file size limit for outgoing Email attachments. Users can sometimes experience an error message if an attachment in their outgoing email is too big:
If the file size limit is changed to an overly large amount, then the outgoing emails may process very slowly, get blocked, not send at all, and could also impact your environment's storage capacity. Mercury therefore advises that the limit for email attachments should be around 5,120KBs, which is 5.12MBs. Larger than normal files can also cause unnecessary system jobs and slow down the performance of Mercury. Whenever possible, it is always best to use a file sharing/collaboration tool - such as OneDrive - between users, to maximise productivity and at the same time avoid unnecessary overloading of the system.
NOTE: The instructions in this article can only be carried out by your organisation's System Administrator.
Where
Home > Settings > Advanced Settings > Email Configuration
How
1. In Mercury, navigate to Advanced Settings in the top right:
2. Select Email Configuration > Email Settings
3. A new window will open. Under the Email tab, scroll down to Set file size limit for attachments. Amend the file size limit, then click OK