As a Mercury Customer, you are never far away from freely accessible expert help.
There are 4 support channels available to every single user of the Mercury software suite.
Click each one to learn more:
📚 The Mercury Knowledge Base
🌐 Mercury Live Community Forums
🎓 Mercury Assist & Training Academy
🧙 Your own resident Mercury Guru
📚 The Mercury Knowledge Base
The Mercury Knowledge Base isn't just a reactive hub of answers to common everyday questions that you may have about using your Mercury CRM, but it is also a proactive knowledge centre that you can digest, topic by topic.
Below is a quick video that walks you through the KB, and here is an actual Knowledge Base Article that explains the same thing in words and screenshots:
https://portal.wearemercury.com/knowledgebase/article/KA-01370
🌐 Mercury Live Community Forums
The Mercury Community is something quite unique - it really is the only dedicated online Community for Mercury Users and Recruitment Professionals. You can connect with fellow Mercury Users and Recruiters all over the world, plus you will have access to lots of extra FREE help and resources. It's your daily go-to for all the latest Mercury news and updates, as well as asking, sharing and collaborating with your fellow Recruitment professionals.
Below is a screenshot of the Community homepage, which is in effect made up of 3 sections - the far left panel where you navigate between the main All Network group and other dedicated Community Groups, the middle bit where all the Posts and Conversations happen, and the far right panel packed with lots of super useful Pinned information and news items.
For more information and details of how to join, please have a read of this concise one-page article that explains everything:
https://portal.wearemercury.com/knowledgebase/article/KA-01393
🎓 Mercury Assist & Training Academy
Mercury Assist is your helpful in-app training assistant that’s on hand 24 hours a day, 7 days a week, for every user, on every screen and at every stage of everything that you do in your Mercury CRM. It starts delivering value from day one and the added value only gets better as you become more engaged with the Mercury software. Features include Smart Walkthroughs, Video content and Explainer articles that guide you through real-time use of your Mercury CRM.
Mercury Academy consists of online in-app courses to train you on the best ways to use Mercury. It prepares you with quick quizzes to test your newly acquired Mercury knowledge and skills before moving on to the next stage.
Known collectively as the Mercury Digital Adoption Platform, these in-app modules give you intuitive step-by-step guidance, tutorial videos, helpful content and assessments that are proven to increase ramp-up time, maintain consistency and increase engagement with the software. They provide easily accessible anytime interactive learning and development tools, getting you more engaged with Mercury and making you an even better Recruiter!
Take a look at this quick video to see Mercury Assist in action :
🧙 Your own resident Mercury Guru
Your organisation will have at least one resident Mercury Guru. They are individuals who not only have been expertly trained in all things Mercury and who are Subject Matter Experts in the mechanics of the Mercury software, but more importantly, they are there for you to help translate real-world activities that you face every day, into clear and tangible actions for you when engaging with your Mercury CRM.
Here are your Mercury Gurus, with information on how to contact them and where to find them:
Guru One - Ground Floor - ext 1234
Guru Two - Second Floor - ext 5678